SHIPPING & RETURNS
Once you have placed your order via the website, please allow 2 business days for your ring box to ship (if purchased from the 'Readymade' section, for bespoke orders from the 'Create your own Fairytale' section, please allow up to two weeks before dispatch).
FOR UK CUSTOMERS
Currently we are offering free shipping on all UK orders! Orders are shipped with Royal Mail Special Delivery. You will be notified by email with your tracking number once your order has been shipped. To track your order please enter your tracking number at: www.royalmail.com/track-your-item
FOR CUSTOMERS OUTSIDE THE UK
Orders are shipped with Royal Mail International Tracked and Signed for. You will be notified by email with your tracking number once your order has been shipped. A signature is required upon delivery, so please select an address where someone is available during business hours to receive your order*.
(Please note that we cannot guarantee shipping times)
Europe: 3-5 working days
International: 5-7 working days
Please note, all International Duties, Tariffs and Taxes, are payable by the receiver.
For bespoke colour orders, please consider that there is an additional 2 week wait while your item is made (up to 2 boxes, for larger orders, an extended lead time will be confirmed prior to placing your order. For more information on lead times for large orders please contact email@example.com). Express orders are available if needed. For further details on this, please do get in touch.
*Please note that Royal Mail guidance on this has changed since the start of the Covid-19 outbreak, whereby signatures upon receipt are currently not required in the UK. For local guidance, please check with your postal service.
RETURN & EXCHANGE POLICY
We hope you love your new ring box. However, if for any reason you are dissatisfied with your product, or wish to make a return, please do get in touch with firstname.lastname@example.org within 30 days of the date that you received your order. A full refund will be issued if the piece is kept in unused condition within it's the original box.
Please note that we do not offer exchanges on any ring boxes, and that custom order boxes are non-refundable. However,if for any reason there is an issue, or if you are dissatisfied with your custom order, please do get in touch via email to email@example.com, or via DM to @kitty.baxter on Instagram for further support.
To return your ring box, please first check that the ring box does not contain any of your own rings, and re-package the ring box in secure packaging so that it is protected during transit. Please also make sure to include a copy of your invoice within the package.
Please address all returns to the address on the accompanying paperwork.
We would strongly advise where possible, to opt for tracking on your returned package as Kitty Baxter is unable to assume responsibility for products lost by delivery services during the returns process. Due to the reduced shipping prices offered on our products, any return shipping charges incurred are unfortunately non-refundable. We do not offer pre-paid shipping return labels. Please accept our apologies for any inconvenience this might cause.
It can take up to 14 working days for your returned package to be received and we'll send you an email to let you know that it has reached us and your refund has been processed. Depending on your card issuer, it may take up to 10 working days for the funds to show in your account.